At 1 jili, your privacy matters. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have as a Filipino player on our platform. Please read this page carefully before registering an account.
Last updated: June 2025
Here is a clear breakdown of the personal data 1 jili collects from Filipino players, and the purpose behind each type.
When you create an account on 1 jili, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, ensure you meet the minimum age requirement of 21 years, and set up your player account correctly. We also collect your preferred currency, which for Filipino players is Philippine pesos (PHP). Your registration data is stored securely and is never shared with third parties for marketing purposes without your explicit consent. Providing accurate registration details is a condition of using the platform, as required by applicable regulations.
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your chosen payment method, transaction reference numbers, and deposit or withdrawal amounts. We do not store full card numbers or sensitive payment credentials directly — these are handled by our certified payment processors under strict security standards. Transaction records are retained as required by financial regulations and for the purpose of resolving any disputes that may arise. All payment data is encrypted in transit and at rest. If you use a local Philippine e-wallet or bank transfer, only the minimum necessary details are recorded to complete your transaction.
We collect data about how you interact with the 1 jili platform, including the games you play, session durations, betting history, and features you access most frequently. This data helps us improve the platform experience, personalise game recommendations, and identify any unusual activity that may indicate a security concern. Usage data is also used to support responsible gaming monitoring, so we can flag patterns that may suggest a player needs assistance. Device information such as your operating system, browser type, and IP address is collected automatically when you log in. This technical data is used solely for security, fraud prevention, and platform optimisation purposes.
As part of our Know Your Customer (KYC) process, we may request a copy of a government-issued ID, proof of address, or other verification documents from Filipino players. This is required to comply with anti-money laundering regulations and to confirm that your account details are accurate. Documents submitted for verification are stored securely and accessed only by authorised compliance personnel. We do not use your ID documents for any purpose other than account verification and regulatory compliance. Once verification is complete, your documents are retained only for as long as required by applicable law, after which they are securely deleted.
When you contact our support team at [email protected], we retain records of your messages, queries, and any information you provide in the course of seeking assistance. These records help us resolve your issue efficiently and maintain a history of interactions for quality assurance purposes. Support communications are accessible only to authorised customer service staff and are not shared externally. We may use anonymised support data in aggregate to identify common issues and improve our help resources. You may request a copy of your support history at any time by contacting us directly.
The 1 jili website and app use cookies and similar technologies to maintain your login session, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us understand which features are most popular among Filipino players so we can prioritise improvements. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect your experience. We do not use third-party advertising cookies or share cookie data with external ad networks.
As a player on 1 jili, you have clear rights when it comes to the personal information we hold about you.
You have the right to request a copy of the personal data that 1 jili holds about you at any time. To make an access request, simply contact us at [email protected] with your registered account details and a description of the information you would like to receive. We will respond to your request within a reasonable timeframe and provide the information in a clear, readable format. There is no charge for a standard access request. If your request is complex or involves a large volume of data, we may need additional time to compile it, and we will notify you of any delay.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details such as your contact number or email address directly through your account settings. For changes to identity-related information such as your name or date of birth, you will need to contact [email protected] and provide supporting documentation. We will process correction requests promptly and confirm once the update has been made. Keeping your account information accurate helps ensure smooth processing of withdrawals and verification checks.
You may request the deletion of your personal data by contacting us at [email protected]. We will action deletion requests where there is no legal or regulatory obligation requiring us to retain the data. Please note that certain records — such as transaction history and KYC documents — must be kept for a minimum period under Philippine financial regulations, and these cannot be deleted on request until the retention period has expired. Once your account is closed and all mandatory retention periods have passed, your personal data will be securely and permanently deleted from our systems. We will confirm the outcome of your deletion request in writing.
You have the right to object to certain uses of your personal data, including direct marketing communications. If you no longer wish to receive promotional emails or platform notifications from 1 jili, you can opt out at any time by following the unsubscribe link in any marketing email or by contacting [email protected]. Opting out of marketing will not affect your ability to use the platform or receive essential account-related communications such as deposit confirmations and security alerts. You may also object to automated decision-making that significantly affects you, and request that a human review be conducted instead. We take all objection requests seriously and will respond within a reasonable timeframe.
Quick answers to the things players ask most about data privacy on the 1 jili platform.
1 jili does not sell your personal data to third parties under any circumstances. We may share limited information with trusted service providers — such as payment processors and identity verification partners — who assist us in operating the platform, but only to the extent necessary to perform those services. All third-party partners are contractually required to handle your data securely and in accordance with applicable privacy laws. We may also disclose information to regulatory authorities or law enforcement agencies where required by law. Outside of these specific circumstances, your data remains strictly within the 1 jili platform environment.
We retain your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine regulations. Transaction records and KYC documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements. Usage and session data is retained for a shorter period and is used primarily for security and platform improvement purposes. Once all mandatory retention periods have expired, your data is securely deleted or anonymised. If you have specific questions about retention periods for a particular type of data, please contact us at [email protected].
We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmitted between your device and the 1 jili platform is encrypted using industry-standard TLS protocols. Sensitive data at rest is stored in encrypted form on secured servers with restricted access controls. Our security team monitors the platform continuously for suspicious activity and conducts regular security assessments. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law, and take immediate steps to contain and remediate the incident.
Yes — you may request account closure at any time by contacting [email protected]. Once your account is closed, we will cease using your data for platform purposes. However, certain records must be retained for the minimum periods required by Philippine financial and gaming regulations before they can be permanently deleted. We will confirm your account closure in writing and provide an estimated timeline for data deletion where applicable. If you are closing your account due to responsible gaming concerns, please also visit our Responsible Gaming page for additional support options available to you.
Our support team is ready to help. Reach us at [email protected] or visit the FAQ for quick answers about your account and data rights.